Privacy Policy

1. Introduction

Noble House Furniture Pty Ltd, trading as Noble House Design (“Noble House”, “we”, “us” or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website, enquire about our services, or engage us for a project.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or providing your information to us, you consent to the practices described in this policy.

2. Information We Collect

We collect personal information that you provide directly to us, including your name, email address, telephone number, postal address, and any details you include in an enquiry or project brief.

When you visit our website, we may also automatically collect technical information such as your IP address, browser type, device information, and pages viewed, using cookies and similar technologies.

3. How We Use Your Information

We use your personal information to respond to enquiries, provide quotes and design services, manage projects, process orders and deliveries, improve our website and services, and communicate with you about your project or, where you have consented, our services and updates.

We will only use your information for the purpose for which it was collected, or a related purpose you would reasonably expect, unless you consent otherwise or we are required or authorised by law.

4. Disclosure of Your Information

We may disclose your personal information to trusted third parties who assist us in operating our business, such as suppliers, manufacturers, logistics and delivery providers, IT and email service providers, and professional advisers — in each case only to the extent necessary to deliver our services.

We do not sell your personal information. We may disclose information where required or authorised by law, or to protect our rights, property or safety, or that of others.

5. Cookies & Analytics

Our website uses cookies and privacy-focused analytics to understand how visitors use the site and to improve its performance. You can set your browser to refuse cookies or to alert you when cookies are being sent; however, some parts of the site may not function correctly if you do so.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Access & Correction

You have the right to request access to the personal information we hold about you and to ask that we correct it if it is inaccurate, out of date, incomplete or misleading. To make a request, please contact us using the details below. We may need to verify your identity before actioning your request.

8. Overseas Disclosure

Some of our suppliers and service providers are located overseas, including in Italy, China, the Philippines and Malaysia. Where we disclose personal information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

9. Complaints

If you believe we have breached the Australian Privacy Principles or otherwise mishandled your personal information, please contact us and we will investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Noble House Furniture Pty Ltd (Noble House Design) 16 Strathaird Road, Bundall, QLD 4217, Australia Email: sales@noblehousedesign.com.au Phone: +61 7 5592 6893